淄博华美达大酒店酒店前台旅馆业管理规j定.docxVIP

MEMO FROMFOM--Ken刘伟奇Service: FO Dept 前厅部 TO: All FO staff/前厅部全体员工Tel：（+86-533）621 8888 E-mail: mailto:fom@fom@CC: Montevecchio Gabriele/孟达维 总经理Date: Oct1, 2011Subject：淄博华美达大酒店旅馆业管理规定 RAMADA Zibo Hotel Management Regulation为了保障淄博华美达大酒店旅馆业的正常经营和入住本酒店的宾客的生命财物安全，维护社会治安，加强酒店旅馆业的治安管理工作，根据国务院颁发的《旅馆业治安管理办法》，制定本细则： In order to ensure the normal operation of RAMADA Zibo hotel business, protect life and property safety of customers who stay in the hotel, maintain social security and strengthen social security management within hotel area, according to “Hotel Industry Social Industry Management Regulations” issued by National Council , the following items are made:酒店总台工作人员接待旅客必须逐人逐一查验并登记旅客身份证件，确保每客一登记，并逐项如实填写公安机关统一规定的旅馆住宿登记单或登记簿，严禁代客登记、严禁一客多登、严禁一卡多登。When check in customers, hotel FO staff must check customers certificates one by one and ensure every customer registered, fill in items of registration form or book according to regulation of police station. Forbid check in for others, forbid register the same guest several times, and forbid register the same certificate several times.宾客入住，酒店总台工作人员应立即通过旅馆业治安管理信息系统按要求发送住客信息，并保证住客信息发送成功。宾客退房，酒店总台工作人员应立即通过旅馆业治安管理信息系统按要求退宿，并保证退宿信息发送成功。Registering customers, hotel FO staff must immediately transmit guest information according to standard to Hotel Industry Social Industry Information Management Network. When the customers check out, hotel FO staff must immediately submit check out request according to standard to Hotel Industry Social Industry Information Management Network and ensure check out information is successfully transmitted.酒店总台工作人员对投宿的外国人、海外侨胞和港澳台同胞，应按有关规定逐一办理。并逐一复印宾客有效证件登记保存。并将宾客信息通过旅馆业治安管理信息系统发送信息，并保证信息发送成功。Foreigners, overseas citizens, and compatriots in Taiwan, Hong Kong, and Macao, Hotel FO staff must register according to regulations, copy valid documentation and keep, transmit guest information to Hotel Industry Social Industry Information Management Network and ensure its success.酒店所有住客房间包括招待房、免费房、自用房必须本人严格实名登记