2015电子邮件商务沟通技巧英文本.pptVIP

Emailing Communication skills Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd. Structure Characteristics of Emails When to Use What General Rules British or American? Addressing People Signing off Abbreviations and Emoticons Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd. Characteristics of Emails Written Semi-formal communication Neither explicitly direct, nor indirect May be quick to write, slow to get answered Easily trackable Easily missusable Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd. When to Use What Is the recipient your colleague? How well do you know him/her? Have you met him/her personally? How frequent is your communication? What is the purpose of writing? Is he/she of the same age, culture, position, gender as you? What is his/her style of communication? Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd. DOs: Check your signature block Think of text formatting - rules are almost the same as for written documentation DONTs: Dont reply to spam – or at least don’t use “Reply To All” Don’t send sensitive (personal or confidential) information via email Do not write in CAPITALS General Rules – Before You Start Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd. General rules – When Writing the Email DOs: Use active instead of passive We will process your order today‘ Your order will be processed today‘ Be accurate, brief and polite Use a meaningful subject Answer all questions Take your time Read your emails carefully and use spell checker before sending Remember your email is likely to be passed around Keep you email short, structured and readable Sentences (max 20 words) Lines (max 60- 80 characters) Paragraphs (max 8-10 lines Evaluation only. Create