PMBOK指南(第5版)第十章习题.doc

1. You are working hard to be an excellent project manager. But you found that you have a tendency to come up with a decision on you own judgment. If you wish to approach an issue by standing in others? shoes, what should you do? A. Empathic listening skills B. Speaking skills C. Presentation skills D. Active listening skills 1. 你在努力成为一个优秀PM，你发现自己习惯直接下结论。你想多从别人角度看问题， 应该发展哪项技能？ A. 换位的倾听技巧 B. 演说技巧 C. 演示技巧 D. 积极倾听技巧 2．The MOST likely result of communication blockers is that: A. the project is delayed. B. trust level is enhanced. C. conflict occurs. D. senior management is displeased. 2. 沟通出现障碍时最可能的结果是： A． 项目被延迟 B． 增强了信任 C． 出现冲突 D． 高级管理层很生气 3. What is one of the most important skills a project manager can have? A. Negotiation skills B. Influencing skills C. Communication skills D. Problem-solving skills 3. 项目经理应该具备的最重要的技能是下列哪一种技能？ A． 谈判 B． 影响 C． 沟通 D． 解决问题 4．How much of Project Managers time is spent on Communication? A. 50 % B. 90% C. 30 % D. 40 % --60 % 4. 项目经理花在沟通上的时间占多少? A．50% B. 90% C．30% D．40%一60% 5．Projects, by their nature, requires that: A． Communications be limited to facts regarding the product, schedule, quality, and cost B． Communications be closely controlled so that competing project managers will not get an unfair advantage C ． The project manager be the focal point of communications between the customer, top management, line managers, and project personnel D． All project reports are shared externally and internally 5. 项目的特性要求: A．沟通局限于有关产品、进度、质量和成本的事实 B．应当严格控制沟通，以便不让竞争的项目经理得到不公正的优势 C．项目经理是客户、高级管理层、职能经理和项目成员之间沟通的焦点 D．所有项目报告部要在内部和外部共享 6．When a project manager is engaged in negotiations, non-verbal communication skills are of: A. little importance. B. major importance. C. importance only when cost and schedule objectives are involved. D. importance only to ensure you win the negotiation. 6. 当一位项目经理在谈判时，非口头沟通技巧： A．不怎么重要 B．很重要 C．只有当谈判中包括成本和进度目标时才重要 D．只有当确定你赢得谈判胜利时才重要 7．Filtering is a concept that occurs when: A． a technique used in conjunction with a project