会馆常用如英语.docVIP

欢迎和问候语：1、Good morning(afternoon , evening) , sir(madam)早上（下午、晚上）好，先生（夫人）。2、How do you do?您好！（初次见面）Glad to meet you .很高兴见到您。3、How are you?您好吗？Fine , Thanks . And you ?很好，谢谢。您好吗？4、Welcome to our (restaurant , hotel).欢迎到我们（餐厅、）来。5、Wish you a most pleasant stay in our hotel .愿您在我们宾馆过得愉快。6、I hope you will enjoy your stay with us.希望您在我们馆过得愉快。（客人刚入店时）I hope you are enjoying your stay with us.希望您在我们馆过得愉快。（客人在逗留期间）I hope you have enjoyed your stay with us.希望您在我们馆过得愉快。（客人离店时）7、Have a good time!祝您过得愉快！祝贺语：、Congratulations!祝贺您！、Happy birthday!生日快乐！1、Happy new year!新年快乐！1、Merry Christmas!圣诞快乐！1、Have a nice holiday!假日快乐！答谢和答应语:13、Thank you (very much) .谢谢您（非常感谢）。、Thank you for your advice ( help)感谢您的忠告（帮助）。1、It’s very kind of you .谢谢，您真客气。、You are welcome .不用谢。、Not at all.不用谢。、It’s my pleasure .非常高兴为您服务。、I am at your service .乐意为您效劳。2、Thank you for staying in our .感谢您在我们下榻。2、I’m sorry .很抱歉。2、Excuse me .对不起。2、I’m sorry ,It’s my fault.很抱歉。那是我的过错。、Sorry to have kept you waiting .对不起，让您久等了。、Sorry to interrupt you .对不起，打扰您了。、I’m sorry about this.对此表示抱歉。、I apologize for this.我为此道歉。、That’s all right.没关系。告别语：、Goodbye.再见。、See you late.再见。、Good night .晚安。、See you tomorrow.明天见。、Goodbye and thank you for coming.再见，谢谢您的光临。、Goodbye and hope to see you again.再见，希望再见到您。、Have a nice trip!一路平安！前厅：1、Have you a reservation?您预定过了吗？2、May I know your name and room number?您能告诉我您的名字与房间号吗？3、Here is your room key.给您房间钥匙。4、Please pay at the cashier’s desk over there.请去那边帐台付款。5、Are these your baggage?这些是您的行李吗？、May I take them for you?我来帮您拿好吗？客房部、Housekeeping .May I come in?客房服务员，我可以进来吗？、Leave your laundry in the laundry in the laundry bag behind the bathroom door.请把要洗的东西放在浴室门后的洗衣袋中。、I hope I’m not disturbing you.我希望没有打扰您。、One moment ,madam. I’ll bring them to you right away .等一会儿，夫人。我马上送来。餐饮部：11、Sit down , please .Here is the menu.请坐，给您菜单，先生。May I take your order ,sir?您要点菜吗？12、What would you like to have , bev