6-PANEL Problem Resolution Process - Tlamatini.PPTVIP

6-PANEL Problem Resolution Process TRAINING MANUAL DEFINE VOICE OF THE CUSTOMER DEFINE VOICE OF THE CUSTOMER DEFINE VOICE OF THE CUSTOMER DEFINE VOICE OF THE CUSTOMER MEASURE CTQ (y) CAPABILITY MEASURE CTQ (y) CAPABILITY MEASURE CTQ (y) CAPABILITY MEASURE CTQ (y) CAPABILITY ANALYZE y=f(x) ANALYZE y=f(x) IMPROVE y=f(x) IMPROVE y=f(x) IMPROVE y=f(x) IMPROVE y=f(x) IMPROVE y=f(x) CONTROL X’s CONTROL X’s DEFINE VOICE OF THE CUSTOMER REPLICATE REPLICATE DEFINE PANEL (Minimum requirements): Identify VRT to CCC cascade of the issue in the header. Identify the Project Classification (Safety, Quality, Deliver, Cost… objectives: see SAQ=Single Agenda for Quality example above) Trend Charts and Breakdown of Issue (Internal or External trends, and graphical quantification and pareto to help break down the issue. Y=f(x) Cascade (High level Y=f(x) cascade should communicate the scope of the project). CTQ (Critical to Quality) Statement - identifies customer need. Defect Definition of Key Process Output Variable (KPOV or Y) in the form of an engineering metric. Cost of Poor Quality (Cost of the Problem includes all external and internal cost, TGW, Unexpended Warranty, labor overhead, etc.) Problem Statement (include scope and goal) Additional Tools: (add slide(s) to capture backup Define material) Process Mapping (As Is), SIPOC, Is-Is Not Analysis Unexpended Warranty Calculations TGW Verbatim Analysis QFD Please note: The header “VRT / VFG / CCC” information along with the footer “Project Number / BB Name” information must be updated on the SLIDE MASTER. Goto “View” then “Master” then “Slide Master” to make these changes. 6-PANEL PROBLEMRESOLUTIONPROCESS Corporate NEED Global 6-Panel Reporting standard: 6-Panel Problem Resolution is a high level problem resolution document to capture the key requirements and data to drive decisions through the problem solving phases: Define, Measure, Analyze, Improve, Control, and Replicate. Assist problem solving teams with a template