Crucial Conversations Overview Finalppt - Cent.PPTVIP

Explore Others’ Paths The Solution: Learn how to help others leave silence and violence behind and join you in dialogue – while keeping yourself from becoming upset or defensive. How to Listen When Others Blow Up or Clam Up The Problem: Others have moved to either silence or violence, and your about to join them. Explore Others’ Paths When others move to silence or violence, if we don’t get to the source of their feelings, we suffer the effects of their feelings. What do we mean by this? Explore Others’ Paths Start with Heart: Get Ready to Listen Be willing to listen Seek the truth (why do you believe that?) Be sincere Be curious Stay curious Be patient (it may take awhile for emotions to calm) Explore Others’ Paths Break the Emotional Cycle Get to the root Curb your own emotions Get to the facts AMPP to help you Encourage Others to Retrace Their Path Explore Others’ Paths Ask to get things rolling Mirror to confirm feelings Paraphrase to acknowledge the story Prime when you’re getting nowhere AMPP Explore Others’ Paths Move to Action The Solution: Learn how to move from talking to achieving the results we’ve been after all along. How to Turn Crucial Conversations Into Action and Results The Problem: When we finish off a crucial conversation, we often create a whole new set of problems by not ending well. Move to Action Dialogue is Not Decision Making! Move to Action Command – one person decides without others’ involvement Consult – Everyone gives input, then a subset of one or more makes the decision (modified version – key stakeholders give input) Vote – All have a voice, but the majority rules Consensus – Everyone must agree Decide How To Decide! Move to Action Four Important Questions: Who Cares? – Who genuinely wants to be involved