接待客户心得体会.docVIP

（陈耀玮）接待心得体会 尊敬的领导： 感谢您在百忙之中抽您宝贵的时间检阅我的工作，促进我进步，作为感恩团队的成员之一，我有幸参加了圣光集团医疗器械孵化园（2011）营销高峰论坛接待工作，整个活动的过程,从前期的接待准备,到迎接时的带队，列队，欢迎，欢送,整个过程至今犹历历在目,心情也久久不能平静. 2011年7月30号，我们开始了此次会议的接待工作，作为感恩团队成员,我是较早知道这件事情的人员之一,在集团决定了接待名单以后,我心情很激动，我深知待工作是一项艰巨而又光荣的工作，确定客户的行程日期，航班，抵达时间，以便安排相应接待事宜小的接待工作要全方位考虑问题，宾馆的吃住、 活动的安排，的准备，等一系列问题突出一个“密”字，接待工作牵涉，所以要注重，做到不该的不，该说的说；重点突出一个“实”字，一旦确定，必须落实到位；体现一个“早”字，做到早介入、早准备、早安排、早到位。在工作中做到“五心、四勤、三满意”，使有宾至如归的感觉。“接待工作无小事，细节决定成败”的工作理念。克服人事少、事务多的困难，按照领导要求，与其他同志一道，出色地完成各项接待工作在每次接待工作中，本着热情大方、不卑不抗、有礼有节的服务宗旨，赢得了好评。从每一身上都能看到一种团队，企业，没有一个好的团队，一个团队没有整合、、连续、协作的精神是不可能赢得胜利的。……这是团队精神重要性力量直观表现，所以说我们通过这几天的经过，收获最宝贵的价值。 整个接待任务结束了,留给我们的是很宝贵的精神财富,同时也是对我们的一种鞭策和压力。我们一定要踏踏实实地做好自身岗位的本职工作，学会以积极主动的心态来面对工作中所遇到的各类事情尽早，认真，细心 Style rectification analysis materials 15The first chapter: the style of rectifying and analyzing materialsOne, the main problemTo the court to work near two years, in the Party school, office, leadership and Comrades help, while doing some work more seriously than completed the job assigned by the leadership, and within the scope of the work, but the control of ideology and style rectification activities revealing implementation plan stage also ask questions does not exist a lot of problems, such as the ideological and political quality, theoretical level, work stress and other aspects still can not fully meet the new situation and new tasks, mainly has the following several aspects:One is the theory of learning initiative, self-consciousness is not high. Often recent information submitted to the task heavier than or is writing material for reasons, not consciously take the initiative to take the time to calm down to learn, work and leisure use of spare time to learn less. Often is asked to learn what to learn what what to learn more, and close working relationship, with little working relationship, often need less to learn, what is urgent with what to learn, what to learn, with only material to find the basis, check the information.