做员q工e培训1-2-2.docxVIP

【商务英语播客】170做员工培训（一）2/2That sounds fine. But some of us here are field techs. We are not dealing with these things over the phone.Okay, right. But you still have call backs, and its a real drag visiting the same customer twice, isnt it?Definitely.There you go. And what well see today is that it doesnt matter whether youre on the phone or in the field or been doing this 15 years or 15 days. Heck, even your managers might have something to learn here.You got that right.Glad you agree. And what I want to show you, and this is gonna make your lives easier, is that customer service is an attitude. T