ESS_E_testbank_CH02.docVIP

Chapter 2E-Business: How Businesses Use Information SystemsTrue-False QuestionsOperational management is responsible for directing the day-to-day operations of the business.Answer: True Difficulty: Easy Reference: p. 44Deciding whether to introduce a new product line is the responsibility of an operational manager.Answer: False Difficulty: Easy Reference: p. 47 Operational-level manufacturing systems deal with the firm’s long-term manufacturing goals, such as where to locate a new plant.Answer: False Difficulty: Medium Reference: p. 48Transaction processing systems are most commonly encountered at the management level of an organization.Answer: False Difficulty: Medium Reference: p. 51-53A transaction processing system is a computerized system that performs and records the daily routine transactions necessary to conduct business.Answer: True Difficulty: Easy Reference: p. 51A hotel reservation system is a typical example of a management information system.Answer: False Difficulty: Medium Reference: p. 51Management-level systems do not support nonroutine decision making.Answer: False Difficulty: Medium Reference: p. 53-55The decision to grant credit to a customer is normally made by the middle manager.Answer: False Difficulty: Medium Reference: p. 53Transaction processing systems are the basic business systems that serve the operational level of the organization.Answer: True Difficulty: Medium Reference: p. 53Managers need TPSs to monitor the status of internal operations and the firm’s relations with the external environment.Answer: True Difficulty: Medium Reference: p. 53Most MISs use sophisticated mathematical models or statistical techniques.Answer: False Difficulty: Medium Reference: p. 54Decision-support systems help managers make decisions that are unique, rapidly changing, and not easily specified in advance. Answer: True Difficulty: Easy Reference: p.54Decision-support systems use internal information as well as information from external sources. Answer: T