Communication in the Dental Office.pptVIP

Learning Objectives Pronounce, define, and spell the Key Terms. Discuss oral communication and identify the differences between verbal and nonverbal communication. Describe the type of relationship the patient and dental team should have. (Cont’d) Learning Objectives (Cont’d) Describe good phone courtesy. Describe and compare the handling of different types of phone calls. Introduction Good communication in all forms is the backbone of a well-run organization! Learning about interpersonal communication allows you to communicate what you mean and to interpret what others say and do correctl