优质护理服务在基层医院妇产科的实施及效果分析.docVIP

优质护理服务在基层医院妇产科的实施及效果分析 　　[摘要] 目的 探讨优质护理服务在基层医院妇产科的实施方法及其效果。 方法 选取未开展优质护理服务的521例妇产科患者设为对照组，开展优质护理服务之后的686例妇产科患者设为观察组。对照组予以常规护理措施，观察组在常规护理的基础上，给予优质护理服务。比较两组的护理质量、健康知识知晓率、患者满意度。 结果 观察组护理质量评分、健康知识知晓率以及患者满意度均高于对照组（P 0.05）。 结论 优质护理服务对提高基层医院妇产科护理工作质量、健康教育效果和患者满意度具有重要的作用，对于临床护理有积极的指导意义。 　　[关键词] 优质护理服务；基层医院；妇产科；护理质量 　　[中图分类号] R248.3 [文献标识码] A [文章编号] 1674-4721（2013）07（a）-0107-02 　　Implementation and effect analysis of high quality nursing service in gynaecology and obstetrics department of basic hospital 　　ZHANG Jin-xia 　　Health-Center of Mang Qu Town of Guinan County，Qinghai Province， Guinan 813100，China 　　[Abstract] Objective To explore implementation methods and effect of high quality nursing service in gynaecology and obstetrics department of basic hospital. Methods 521 patients having no high quality nursing service in gynaecology and obstetrics department were selected as the control group and 686 cases implemented high quality nursing service were selected as the observation group.Patients of the control group were given routine nursing measures，while patients of the observation group were given high quality nursing service based on routine nursing. Nursing quality， health knowledge awareness rate and patient satisfaction in two groups were compared. Results Nursing quality score， health knowledge awareness rate and patient satisfaction in the observation group were all higher than those in the control group（P 0.05）. Conclusion High quality nursing service plays an important role in improving nursing quality， health education effect and patient satisfaction in gynaecology and obstetrics department of basic hospital， so it has positive significance for clinical. 　　[Key words] High quality nursing service；Basic hospital；Gynaecology and obstetrics department；Nursing quality 　　近年来，国家卫生部提出开展“优质护理服务示范工程”，旨在夯实基础护理，改善护理服务，提高护理质量，为患者提供安全、优质、满意的护理服务[1]，这是医学模式转变和人们对医疗护理需求不断提升的必然要求。基层医院病种多样，患者文化程度低，设施、设备落后，技术服务水平有限。在临床护理工作中，本院根据基层医院妇产科的特点，引入并实施优质护理服务，取得了较好的临床效果。