学习办公室礼仪从何做起？ 办公室的电话礼仪.docVIP

学习办公室礼仪从何做起？ 办公室的电话礼仪 Q: I worked in the health-care industry for 15 years as a geriatric nursing assistant, but I recently decided that my career wasnt paying the bills and went back to school for a B.A. in anizational management and munication. The problem is, I he never worked in an office setting and Im not sure how to go about learning etiquette, how to speak appropriately, etc. I thought that once I got a degree, everything would be self-explanatory, but it really isnt. Can you help? 问：作为一个老年病护理助理，我曾在医疗保健业工作了15年。但不久前，我发现这份工作不够应付生活开销，于是决定回到学校攻读机构管理和传播学的学士学位。问题是我从来没有在办公室环境工作过，我不知道如何开始学习相关礼节，如何适当措辞等等。我本以为我拿到学位后一切都能迎刃而解，但事实并非如此。你能帮助我吗？ A: First of all, good for you for hing the forethought to be concerned about issues of conduct and etiquette. In fact, in the business world, more emphasis is placed on an individuals ability to make a strong first impression than her ability to get the job done. The good news is, once you understand what to do, its not plicated. Id check out some books on the topic (mine is called They Dont Teach Corporate in College) and also talk to some people already working in your new industry to get a sense of anizational culture and how you should prepare for interviews. 答：首先，你能有这个远见关心行为举止和礼节问题，这是好事。事实上在商场，人们更注重一个人是否能给人以深刻的第一印象，而不是能不能把工作做好。好消息是，只要你明白该怎么做，其实并不复杂。我会找一些这方面的书来看（我的书题为《上大学为了什么：职业规划从校园开始(They Dont Teach Corporate in College)》），同时跟已经从事你这个新行业的人谈谈，了解组织文化和你应当如何准备面试。 Q: One situation that you didnt mention in your recent piece on negotiation was: How do you negotiate your salary when youre being promoted from within, especially in a poor economy? I feel that employees who he potential to move up from their current roles are at a disadvantage with so many people vying for those plum positions. 问：你最近有关谈判的文章遗漏了一种情形：当你获得内部升职的时候怎么谈薪水，尤其是在经济很糟糕的时候？我觉得有潜力晋升的员工处于不利地位，因为竞争那些高薪厚职的人太多了。 A: Since you are being promoted, the assumption is that the position youre moving into already exists. This means that your human-resources department likely has