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COLD CALLING TECHNIQUES (That Really Work!) 20th Anniversary Edition Sixth Edition Stephan Schiffman America’s #1 Corporate Sales Trainer Avon, Massachusetts Contents目录 Acknowledgments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ix 致谢感言 Preface to the 20th Anniversary Edition . . . . . . . . . . . . . . . . xi 前言 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xiii 简介 Chapter 1: Cold Calling Is Essential . . . . . . . . . . . . . . . . . . 1 章节1：无约电话的必要性 Chapter 2: By the Numbers . . . . . . . . . . . . . . . . . . .