《Person-to-personcall1.ppt

Person-to-person call叫人服务 叫人电话（Person-to-person call）：经由国际接线生，与指定姓名的接听者通话。当指定的接听者不在，或者是尚未联系到的时候，电话不计费。但是，这种电话单位时间的通话费率较高。 新词释放 Person-to-person call 叫人电话 Collect 对方付费的 Hang up 挂断 Full name 全名 Switzerland 瑞士 Collect call 受付电话 operator 总机，接线员 听对话回答以下问题 1.which the country are the guest calling? 2.The guest select what kind of calling ? 对话 Farrar : Yes, it’s Nancy and the number is Lausanne 49680 Operator ：Nancy at Lausanne49680. Farrar : That’s right. Operator ：May I have your name and room number , please? Farrar : Yes, it’s Farrar and I’m in Room 834. Operator ：Mr. Farrar in Room 834. Farrar : That’s right. Operator ：Could you hand up , please and we will call you back? Farrar: OK. 经典句型 1.i’d like to make a person-to-person collect call. 我要打一个受话人付费的电话。 2.what number do you want to call? 您要打的号码是多少？ 3. what’s the party’s name? 你要叫的人的名字？ 4.A person-to-person or a station call? 叫人电话还是叫号电话？ 转接电话 告诉对方你要转电话 （以及原因） 请稍等，XX先生 / 小姐，我为你转接至 （部门 / 姓名），分机XXXX， One moment please, I will connect you to (Department / Name), extension XXXX. 电话转接后，在接通前，需告知接电话的同事： — 来电者姓名 — 所需帮助 Lili，我是前台的Allen，线上是通用公司的李先生，他想预订会场。 常用电话英语-接电话 Welcome to FocalPrice telephone service center. This is Shirley. May I help you? What can I do for you？ Is there anything we can help? 八 常用电话英语-让客户等候 Sorry, would you mind holding for one minute? Could you please hold on for a while? Sorry to have kept you waiting? Hang?on?a?second,?please. 常用电话英语-对于不能立即解决的问题 Would you please call back in xx minutes later? Can you please leave us your e-mail address? We’ll reply you via email in XX minutes? 常用电话英语-遇到对方无应答 I’m afraid I can not hear you. Would you please change another phone, or send us e-mail to customerservice@ . Sorry, I?cant?hear?you?very?well.? Im?having?trouble?hearing?you. 常用电话英语-结束通话 Is there anything else I can help? Youre welcome