《2.前台结帐程序英文.ppt

前台结帐程序 前厅部 2010/03/01 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. 客人来到总台，前台员工应在客人距离前台约3米时向客人点头微笑示意，2米时站起来向客人微笑打招呼。 1. Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. 并向客人致以问候语：“上午（下午、晚上）好，ＸＸ先生（女士），（如知道姓氏就用姓氏称呼），请问您要退房吗？” 1. Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. Good morning (afternoon/evening), sir (madam). How may I help you? Good morning (afternoon/evening), Mr. (Ms.) XX. How may I help you ? Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. 示意客人落座，请客人出示一下房间钥匙:“请您出示一下您的房间钥匙好吗?” 2. Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. Have a seat please, Mr. (Ms.) XX, may I have your room card ? Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. 并用双手接过客人递过来的房间钥匙，在读卡器上核对确认，并与客人核对房号无误后，通知服务中心查房“您好，我是前台，ＸＸ房间退房”。 2. Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. 在前台挂牢柜里抽取客人的住房单，询问客人在店期间的满意程度：“*先生，您在我们酒店住的还满意吗？”，请客人留下宝贵意见并向客人致谢。并询问客人“请问您是否消费过客房小冰箱的酒水？”与客人确认付款方式“请问ＸＸ先生（女士），您是用什么方式结账？” 3. Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. Excuse me, Mr. (Ms.) XX, did you use the mini-bar last night ? Excuse me, Mr. (Ms.) XX, how would you like to pay your bill ? Mr. (Ms.) XX, how do you feel like in our hotel ? Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. 在得到客人答复后，如有消费，则前台员工迅速输入电脑，如没有消费，前台员工打出总帐单，请客人确认帐务“**先生，这是您的帐单，请您确认一下”，确认无误后，请客人在帐单上签字。 4. Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd