导游规范服务知识..doc

1、what are the main points that the local guide must try to make certain when reading the tour plan of the group in order that he would not miss meeting the group when it arrives or would not wait hopefully for the group to turn up when actually it is not coming on the scheduled flight or train? （1）The name and telephone number of the tour operator of the domestic tour organizer travel service. （2）The number of people in the group and the name ,sex and occupation of the tourists. （3）The arrival time and place of the plane or train that the group is going to take. （4）For an inbound tourist group ,he must also know the name of the overseas tour organizer travel service，the foreign language name or code of the group ,the name of the tour escort ,the language ,nationality and religious belief of the tourists and the entry and exit cities of the group. 2、What are the main points that the local guide of an inbound tourist group must get to know about the transport tickets for the group ? (1)Have the groups transport ticket for the next destination been booked according to schedule or have they been changed? And has the changed booking been confirmed? (2)Are there any return tickets for the group? (3)Do the tourists hold international air-tickets for domestic flight? (4)Are the groups tickets, i.e. transport tickets for leaving the country, confirmed Ok or do they still remain open? 3、In what ways must the local guid make preparations for conducting a group in respect to language and knowledge ? (1)Before the group arrives, the local guide must familiarize himself with the explanatory materials on the places that the group is going to visit. For an English way of expressing himself. (2)For a tourist group that is composed of people in a special trade, the local guide must try to acquaint himself with the knowledge and technician terms off their specialty. (3)In addition，the local guide must be well prepared for questions about hot talks of the town，important new