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ImplementingISO9000QualityManagementSystemImplementingISO9000QualityManagementSystem
Implementing ISO 9000 Quality Management System
Implementation of ISO 9000 affects the entire organization right from the start. If
pursued with total dedication, it results in cultural transition to an atmosphere of
continuous improvement.
The process of implementing ISO 9000 depends on:
???The sophistication of your existing quality program,
???The size of your organization, and
???The complexity of your process.
The 14 essential steps, briefly described below, are to be followed through in order to
implement ISO 9000 quality management system successfully.
Step 1: Top management commitment
Step 2: Establish implementation team
Step 3. Start ISO 9000 awareness programs
Step 4: Provide Training
Step 5. Conduct initial status survey
Step 6: Create a documented implementation plan
Step 7. Develop quality management system documentation
Step 8: Document control
Step 9. Implementation
Step 10. Internal quality audit
Step 11. Management review
Step 12. Pre-assessment audit
Step 13. Certification and registration
Step 14: Continual Improvement
Step 1: Top Management Commitment
The top management (managing director or chief executive) should demonstrate a
commitment and a determination to implement an ISO 9000 quality management
system in the organization. Without top management commitment, no quality initiative
can succeed. Top management must be convinced that registration and certification
will enable the organization to demonstrate to its customers a visible commitment to
quality. It should realize that a quality management system would improve overall
business efficiency by elimination of wasteful duplication in management system.
The top management should provide evidence of its commitment to the development
and implementation of the quality management system and continually improve its
effectiveness by:
???Communicating to the organization the importance of meeting customer as well as
statutory and regulatory requirements,
???Defining the organizations quality poli
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