创建工作业中的品质意识.ppt

Building Quality Into On-The-Job Performance Increasing demands of technology Components of technology Work areas What is required of people How we learn Focus on doing Job analysis for Homeowner=Tasks Task analysis for Cut Lawn = Procedures Procedures refer to Standard Practices Job analysis Done by a panel of 3-15 job holders or subject matter experts Takes two days of facilitated work Result is Task Matrix Matrix verified by panel Job analysis outcomes Role clarity Job description Education/training requirements Where this job analysis process works Task analysis Done for each task on Task