餐饮服务点菜标准.pptVIP

Welcome to …… Service StandardTraining Class 欢迎参加 服务标准 培训课 2002年 6 月24日 大宴会厅（一） 服务毛巾Serving Hand Towel 太太,请用毛巾 Here is your cold Towel,Madam. 请(只需打开毛巾,交到客人手上) Please.(Unfold hand towel from right give to guest’s hand only; or use towel tray.) 注意Note:用完马上收走. Retrieve after use. 服务餐巾 Serving Napkin 请,(只需打开餐巾交到客人手上.) Please.(Unfold napkin give to guest’s hand only; or use hand towel tray.) 服务茶,冰水Serving Tea/Ice Water 您好(面带笑容) Good afternoon, Sir(With Smile) 问饮料Offering Drinks 要不要先来一杯饮料? Would you care for a drink to start with ? 要不要来一杯白葡萄酒? How about a glass of white wine with your meal? 要不要来一杯冰凉的啤酒? How about a nice cold local beer? 要不要来一杯鸡尾酒? How about a cocktail to start with ? 服务菜单(酒水单)Presenting Menu(Drink List) 您好先生，这是您的菜单。（菜单打开第一页给客人） Good afternoon sir, here is your menu. (menu should be opened at the first page ) 介绍特别菜式(饮品)Recommending Chef’s(Drinks) Special 您好先生，让我介绍一下今天的特别菜式。 Good afternoon,Sir .May I recommend today’s special? 今天厨师长备了新鲜的... Today our chef has prepared some fresh... 今天的例汤是... Today’s soup is... 要不要试一个？ Would you like to try ? 听订单Taking an order 好的，先生，女士点一个厨师沙拉，您要洋葱汤。 Yes,Sir .A chef salad for Madam.An onion soup for you. 还有女士要半生熟牛排，您要意大利面条 。 A sirloin steak medium for Madam. Spaghetti for you Sir. 好的，先生。 Very good ,Sir . 请问要不要配点餐酒？ Would you care for a glass of wine with your meal? 谢谢，先生 。 Thank you,Sir. 服务头盘Serving First Course 这是 Here is 对不起。（有需要时才说。） Excuse me .(only if necessary) 头盘放下后Finished First Course 希望您喜欢 Enjoy your meal, Madam. 撤走空杯，空盘Clearing of empty glasses/dishes 我可以收走吗？（伸出右手，面带笑容） “Excuse me. May I? 看见客人饮料喝光后，推销第二杯饮料Offering second drink when you see guests’ first drink has been finished 要不要再来一杯？ Would you care for another ? (name of drink ) 或者来一杯葡萄酒？ Or a glass of wine? 好的，谢谢。 Thank you . 如果收空杯应说“我可以收走吗？” For empty glasses you should say, May I take it away? 服务主盘Serving Main Cours