[国外组织行为学课件皮尔森ch10.pptVIP

Learning Objectives Define communication and explain why communication by the strict chain of command is often ineffective. Discuss barriers to effective manager-employee communication. Explain the organizational grapevine and discuss its main features. Learning Objectives (continued) Review the role of verbal and nonverbal communication at work. Discuss gender differences in communication and identify how a failure to recognize these differences can cause communication problems. Discuss challenges relating to cross-cultural communication and identify useful strategies to deter miscommunicatio