[国外组织行为学课件皮尔森ch10.pptVIP

Learning Objectives Define communication and explain why communication by the strict chain of command is often ineffective. Discuss barriers to effective manager-employee communication. Explain the organizational grapevine and discuss its main features. Learning Objectives (continued) Review the role of verbal and nonverbal communication at work. Discuss gender differences in communication and identify how a failure to recognize these differences can cause communication problems. Discuss challenges relating to cross-cultural communication and identify useful strategies to deter miscommunication. Learning Objectives (continued) Define computer-mediated communication and highlight its strengths and weaknesses. Review personal strategies and organizational initiatives aimed at enhancing communication. What is Communication? The process by which information is exchanged between a sender and a receiver. Interpersonal communication involves the exchange of information between people. The simplest prototype for interpersonal communication is a one-on-one exchange between two individuals. A Model of the Communication Process A Model of the Communication Process and an Example Thinking Purchasing manager thinks, “I think we’re getting short on A-40s.” Encoding Purchasing manger keyboards memo to assistant requesting that he/she order A-40s. Transmitting Purchasing manager sends memo by email. A Model of the Communication Process and an Example (continued) Perceiving Assistant reads memo. Decoding Assistant checks parts catalogue to determine what an A-40 is. A Model of the Communication Process and an Example (continued) Understanding Assistant realizes that he must place an order for flange bolts. Feedback Assistant sends the manager a copy of the order. What is Communication? (continued) The model demonstrates a number of points at which errors can occur. Effective communication occurs when the right people receive the right information in a timely manner. Violating any o