餐厅预订——酒店英语描述.ppt

Which area do you prefer ? 您想要坐什么位置？ Smoking area 吸烟区 Non-Smoking area禁烟区 Indoor 室内 Outdoor 室外 by the window 窗边 in the corner 角落 Any special request+guest name? 您有什么特殊要求吗？ Birthday cake 生日蛋糕 Baby chair 儿童椅 May I have your phone number, please? 能知道您的联系方式吗？ Make sure the reservation is perfectly correct. But how? 确保预定准确无误。 Repeat/复述 Guest name+ you have your table（all the request） booked 您的桌子已经为您预定好了 Mr./ Mrs , we will only be able to hold your table for up to 30 minutes.我们只能为您留半个小时的位置。 20:00 Sometimes...... Suggestions/建议 I am sorry Mr. ,I am afraid it is all taken at 7,but we have any opening at 8:00 不好意思先生，我们7点的座位已经满了，但是我们有8点的。 Contact your supervisor 联系主管或领班 Restaurant English FB Topic 1: Reservation Why is the reservation so important? 预订为什么这么重要？ 高级西餐厅—— 进餐节奏慢 就餐时间长 餐位周转率低 建立客人信息库 有效管理餐厅座位 推销饭店产品 建立良好的客人关系 提供优质服务 提高餐厅营业额 如何做好准确、娴熟的预约？ How to take a reservation Accurately Skillfully 需要了解这些—— Knowing these: 地理位置/location Environment/Equipments Seats Capacity 座位容量 Generally, we dont take fully book. 通常， 不接受满额预订。 营业时间 The reservation will be ceased an hour before the meal time. 预订将在用餐时间前一个小时停止。 菜式特色 Featured dishes Reservation Conditions/预订情况 Prices Pay method/价格及付费 Service content/服务内容 Promotions 促销信息 Other policies/其他政策要求 Pickup the phone/接听电话 三声以内 面带微笑 标准问候 Good morning / afternoon / evening! This is H restaurant, this is Vicky speaking! May I assist you? 早上/下午/晚上好！ 这里是H餐厅，我是Vicky，有什么能帮助您的？ I would like to make a dinner reservation for tonight. 我想做个今晚的预定。 Make a record 做好记录 May I have your name sir/madam? 请问怎么称呼您？ What time do you plan to arrive, Mr/Mrs+name？ 您打算什么时间到呢？ How many in your party? 您几个人过来?