(城管执法沟通.pptVIP

孝感市城管局城市管理执法大队孝感市劳动局劳动就业训练中心 城管执法沟通 主讲：朱华 让工作充满智慧 让智慧创造价值 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd. Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd. 城管执法沟通 朱华 职业培训师 中国培训师联盟签约讲师 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd. Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd. 学习者的约定 让咱们一同擦亮眼睛，让咱们一同打开心灵 让咱们营造，最好的学习环境 让咱们将电话与手机，调至静音 让咱们虚心向学 让咱们充满好奇 让咱们将所谓的经验暂放一边 让咱们不被厚重的外壳裹足不前 让咱们调动全身的神经和细胞 在知识的海洋里享受收获的喜悦 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd. Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd. 课程目标 通过学习掌握以下内容 沟通在执法过程中的重要性 城管执法沟通的基本方法 通过沟通提高城管的执法能力 基于性格分析的和谐沟通开创文明执法 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd. Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd. 节目预告1 城管工作难点和沟通的重要性 沟通过程与城管执法抱怨化解 城管执法沟通原则和执行原则 建立服务型的高品质执法沟通 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd. Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd. 城管工作现状（一） 街上乱了，是城管的错 噪声大了，是城管的错 垃圾乱倒了，是城管的错 与老百姓发生冲突了，还是城管的错 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd. Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd. 城管工作现状（二） 上管天，下管地，中间管空气 城管执法形象让人堪忧 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd. Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd