[ISO200.docVIP

一、单选题(单选题)?共 20 题 题号:?1?本题分数:2.08 分?? ????In order to resolve a service failure，a change must be made to the software. Which ITIL process must grant approval for implementing this change? A、Change ManagementB、Configuration ManagementC、Incident ManagementD、Problem Management 答案要点： 标准答案：A 题号:?2?本题分数:2.08 分?? ????What is ‘ITIL’? A、A set of books that can be used for organizing the IT service as a processB、A method by which information systems can be set upC、a number of guidelines that can be followed in order to enable the IT service to be certified in accor