ppt课件-totalqualitymanagementvalueofqualityimplementation.pptVIP

The Value of Implementing Quality Chapter 3 Achieving Quality Through Continual Improvement Claude W. Burrill / Johannes Ledolter Published by John Wiley Sons, Inc., 1999 Prepared by Dr. Tomi Wahlstr?m, University of Southern Colorado Cost of Quality 3 cost categories: Prevention components Appraisal components Failure components Reducing the cost of quality It is always cheaper to do a job right the first time than do it over Quality and Productivity Productivity of a process is the ratio of the value added by the process to the value of the labor and capital consumed Productivity is measu