TelecentresinSouthAfrica.docVIP

Telecentres in South Africa Peter Benjamin I am writing in the hope that others can learn from the experience of the telecentre programme of the Universal Service Agency (USA) in South Africa. I have worked with this programme since1996 as a researcher, and for six months I was seconded from Wits University as a senior manager with the USA in 1997. The USA was an official body set up by the Telecommunications Act of 1996 “to promote the goal of universal service; encourage, facilitate and offer guidance in respect of any scheme to provide universal access or universal service” (1996 Act,