精选客服工作计划.doc

精选客服工作计划 现代企业越来越重视客户服务，这是一种趋势，也是市场经济发展的必然过程。而800呼叫中心客户服务部作为呼叫中心新成立的工作组，在大家的支持帮助及指正下，做出了一系列的成绩，也发现了一系列的问题。为了更好的开展下一阶段工作，平稳度过年后的销售断层，根据部门相关规定，制定计划如下： service in the search for the main body of the site.Third: discipline style rectification analysis of materialsIn the whole city discipline style rectification activities, I seriously study the important speech, secretary in the city discipline law style rectification activities, learn the new style of cadres of discipline regulations, 52 are not allowed, learning the discipline and style of the municipal living activities to rectify the reader, learn the five ban and six discipline in the study and take note, while accepting the leadership and colleagues about their education, and has done a detailed study notes, in the learning activities, through deep reflection and take seriously listen to the opinions of others, aware of their ideological work, serious problems, discipline and style of construction and so on. Are these The problem of self analysis is as follows:One, the existing problems1, in the rectification of style discipline activities, one-sided self satisfaction, since that is good work, good performance, not what problems need to be self correction. This activity and one-sided understanding of bias, and the attitude is not correct.2, the theoretical level is not high. The policy policy of the party's line, line, policy understanding only stay in the general level, no research and grasp deeply. The advanced culture understanding is not deep enough, the law, to promote publicity and ideological work in terms of laws and regulations, the master policy is relatively small few are quite superficial.3, the strict requirements of the construction itself. Not strictly in accordance with the rectification work style of cadres of discipline in the living standards of their own, and do not have a strong sense of personal integrity and self-discipline. The main doctrine, hedonism, thought by comparison ofte