ppt课件-the balanced scorecard customer perspective, internal（平衡计分卡的客户的角度来看,内部）.pptVIP

Learning Growth “How much a company must learn, improve, and innovate to meet objectives.” Use of the scorecard: To set objectives To determine measures To predict outcomes To determine initiatives To gain the big picture Key performance indicators include: Illness rate/days of absence Employee turnover Gender/racial ratios Internal promotion % A learning growth example: Objective: increase internal promotions Measure: bigger % of in house promotions Target: +10% in 2 years Additional classes and training “A balanced scorecard system provides a basis for executing good strategy well and mana