ppt课件-dialogueandinformationretrieval-cmucomputerscience.pptVIP

Dialogue and Information Retrieval Dialogs on Dialogs March all the way through April 2003 Intersections between Dialog Systems and IR Current work Call Routing Question Answering Why so little? What else? Let’s brainstorm! Call Routing Task: given a NL expression of a problem, classify (route) it in one of several categories Examples ATT: How May I Help You British Telecom Jennifer Chu-Carroll Call Routing (2) It’s a classification problem! Salience (co-ocurrence) based approaches (ATT) IR-like approaches (J. Chu-Carroll) Treat user requests as “documents” Use VSM and cosine similarity to c