_HP公司PPT模板(经典)课件精品.pptVIP

What is ITIL and Why Should I Care? diane hoschler sr. itsm solution architect december 2004 CIO vs. CEO Priority CIO balancing act Defining, Measuring and Assessing “Agility” OK, then what is an IT Service? “A set of related components provided in support of one or more business processes. The service will comprise of a range of Configuration Item types, but will be perceived by the customer and users as a self-contained, single, coherent entity.” What is an IT Service? Either your Infrastructure determines your Service Level Or Your Service Level determines your Infrastructure. How we got h