【班组长培训】企业员工沟通技遣慰忌.pptVIP

2、观察顾客要求感情投入 例：烦躁的顾客—— 有依赖性的顾客— 对产品不满意的顾客—— 想试一试心理的顾客—— 常识性顾客—— Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. 3、目光接触的技巧 口诀：“生客看大三角、熟客看倒 三角、不生不熟看小三角” Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. 揣摩顾客心理 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. 拉近与客户的关系 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Pr