商务书信常用词.docVIP

Complain v. 抱怨，申诉 The buyer complained of the delay in shipment. Our users have complained to us about the damage of the goods. They complained that our shipment was not up to the agreed specifications. Complaint n. 抱怨，申诉；诉讼 The importer has filed/made a complaint with/against our Corporation against poor packing of the goods. Claim 声称，断言 （to declare, to state, to state as a fact） He claimed to be a professional accountant. The terrorist claimed to be responsible for the suicide bombing. 要求应得的权利；索取 We reserve the right to claim compensation from you for any damage. With the commercial invoices(商业发票), bills of lading（提货单）and insurance certificates（保险凭证）, you can claim the goods on a D/P basis. 索赔 We claim on the shipping company for recovery of the loss. Settle v. 处理，决定 settle the claim 理赔 支付，结算 settle the account/invoice。结账 Settlement n. 解决，和解， 结算，清算；清偿，偿付 Settlement of claim 理赔 Settlement of account 结账 Transfer v./ n. 转移，转让；转账，汇划 Transfer of technology 技术转让 Mail transfer （M/T） 信汇 Telegraphic transfer （T/T）电汇 Your enquiry has been transferred to sales department for attention（处理）. 你的询盘已转交销售部处理。 Recommend v. 推荐；建议；劝告 They request Jim to recommend some goods that suits the European market. 他们请吉姆推荐一些适合欧洲市场的商品。 They recommend that we try the African market. 他们建议我们试一下非洲市场。 We recommend him to buy a small quantity for trial. 我们劝他买少量试用。 Recommendation n. 介绍，推荐 On the recommendation of China Council, we have learned that you are one of the representative importers of chinaware. 经中国领事介绍，获悉你们是中国陶瓷产品的有的进口商品之一。 establish vt.建立，使接受，确定 We hope to establish friendly business relations with you. 我们希望能和贵方建立友好的业务关系。 well-established adj.公认的，已站稳脚跟的 We have learned from the Web that you are a well-established exporter of Chinese Arts and crafts. 通过网络获悉，你们公司是一家口碑不错的中国工艺产品的出口商。 handle 经营（某种或某类商品） This shop handles paper and stationery. 这家商店经营纸张和文具。 表示“经营”的说法还有 deal in, trade in, be in the line 等。 This shop deals in paper and stationary. This ship trades in paper and statio