外贸英语函电优秀培训书.pptVIP

外贸英语函电 石如璧 Review: 1. 灯具配件 2.at your end 3. have the goods insured 4. 投保一切险 5.代表我方 6.发票金额 7. refund the premium 8.debit note 9.draw on us for the amount Complaints and Claims What is complaints and claims? Letter concerning complaints: Begin by regretting the need to complain Give a detailed presentation of facts to explain what is wrong. State your reasons for being dissatisfied and ask for explanations. Refer to the inconvenience caused, suggest how the matter should be put right. Chapter 7 Complaints and Claims Case 1 浙江华达化学有限公司（Zhejiang Huada Chemical Co., Ltd)是一家专门生产并出口过氧化物的跨国公司，总部设在美国。公司主要产品为DCP，该产品熔点比较低，融化后比较容易结块，从而会影响后续产品的质量，所以对运输和包装的要求很高。 日本Kayaku Trading 贸易公司（Kayaku Trading Co.) 是一门专门从事化工品进口的公司，与浙江华达化学有限公司有着长期的业务往来。某天，日方公司的客户 在对华达公司发来的DCP进行检查后发现7包产品有结块现象并退货。于是Kayaku公司的科林.迈耶先生与华达公司经理张斌联络有关退货及换货事宜，并要求采取正确措施防止同样问题出现及十月份的装运要用冷冻柜。 Key Points 1. DCP 产品结块 2.客户要求退货 Useful Expressions 1. arrive in…condition 2. make a complaint 3.cake 4. caking lump 5. ask …for replacement 6.return …to 7. take sth back 8.make an inspection 9. make an investigation 10. take measures 11.reefer container Useful Sentences 1. We are writing to complain about the shipment of our order No.345 for received yesterday. 2. We regret very much that it is necessary to complain about… 3.We regret to inform you that the goods forwarded to us are in unsatisfactory state. 4. We have taken delivery of …you sent us, but on examination, we regret to find out that…were in a very damaged condition. 5. We will appreciate it if you could look into the matter, and let us know your disposal… 6.We have to ask you to replace them with new ones. 7. Would you kindly let us know if you will take them back? 8 . Please look into the matter at once and take urgent measures to ensure that nothing like this will happen in the second and the third lots. Kayaku Trading Co. 1078 East Street Okayama, Japan October 24,2005 Zhejiang Huada Chemical Co.,Lt