Unit 2 How to Seek Links with Overseas Company.pptVIP

Topic 7? Information Service  Learning Objects Ss are required to get familiar with the basic knowledge that a staff working at an information desk should acquire. Know how to book a (plane\train) ticket for the guest. Background Information 问讯处员工应掌握的信息范围 问讯处员工需要掌握的信息范围很广。客人所提的问题，有些很容易回答，有些则不易回答，对于不能立即解答的问题，问讯处员工应该通过查询资料或请教他人的方法给客人以答复，尤其要切记，在任何时候，都绝不能对客人说：“我不知道”。为更好的解答客人的疑问，问讯处应备有下列资料： A、飞机、火车等交通工具的时刻表、价目表及里程表。 B、世界地图、全国地图、本省及本市的地图。 C、旅游部门出版的介绍本国各风景名胜点的宣传册。 Background Information D、本酒店及本酒店所属集团的宣传册。 E、电话号码簿。 F、邮资价目表。 G、酒店当日活动安排表。 H、当地电影院、剧院的节目安排表。 I、 当日报纸。 Task Preparing Watch a movie about booking a car. Booking a car .WMV Task Presenting Translate the following popular words into Chinese, and then these will help you deal with your learning tasks: cashiers desk accounting desk check-out time price list check, cheque form luggage office postpone cancel traveler’s cheque Task Presenting Learn the following sentences by discussing with your classmates. 1). 史密斯先生，您准备用现金，还是用信用卡付款？ 2). 对不起，请您填一下护照号码，好吗？ 3). 请问夫人，您事先向我们预定房间了吗？ 4). 对不起，先生。我们现在没有空房间。 5). 如果您愿意的话，我可以帮您打电话问问国际饭店是否有空房间。 Task Preparing Activity 1: Listening Tape script: A: Good afternoon. Can I help you? B: Is there any flight to Beijing on July, 4th? A: Let me see. Yes, there are two flights: one is 8 o’clock in the morning, the other is 5 o’clock in the afternoon. B: I’d like to book the 8 a.m. flight. A: Ok. May I have your passport, please? B: Here you are. A: All right. First class or economy class. B: Economy class. A: And a window seat or an aisle seat? B: A window seat, please. How much is it, please?． A: One thousand six hundred and eighty yuan. Task Preparing Listen to the dialogue again and repeat, paying attention to the fluency and tone of your voice. Task Completing Role-play Ask Ss to work in pairs about this topic, one for guest, and another for hotel empl