Restaurant Reception(培训课件).pptx

Food Beverage Restaurant Reception Procedure基本对话H：Good evening, sir. Welcome to xx Restaurant. How many persons, please?晚上好，先生。欢迎光临xx餐厅。请问有几位呢？G：A table for two, please.两位。H：Certainly, sir. How about the table by the window? You may enjoy the beautiful lake-view outside.好的，先生。那张靠窗的桌子怎样？您可以欣赏到外边的湖景。G：Fine, thanks.好的，谢谢。H：This way, please.这边请。问候客人Good morning!Good afternoon!Good evening!欢迎客人[restrɑ?nt]Welcome to xx restaurant! 欢迎到xx餐厅！?领位（ ）的位子如何？How about the table ( )? 用于提议By the windowHereThere这边的那边的靠窗的领位This way, please.这边请迎宾入席基本应对迎宾入席基本应对（1）How many persons, please?请问有几位呢？迎宾入席基本应对（2）[pr?f??(r)]Where would you prefer to sit?您喜欢坐在哪里？迎宾入席基本应对（3）I will show you to your table.我来为您领位。迎宾入席基本应对（4）Is this table fine? /How about this table?这张台如何？迎宾入席基本应对（5）[we?t?(r)] ?[we?tr?s] A waiter/waitress will come soon to take your order.服务员很快会来为您点单。迎接有预订的客人迎接有预订的客人（1）Do you have a reservation?请问您有预订吗？迎接有预订的客人（2）May I have your name ,please?请问您贵姓？迎接有预订的客人（3）[?kspekt]We are expecting you.我们正恭候您的光临。迎接有预订的客人（4）?[?fre?d][r?z??v]I’m afraid the table you reserved is not ready yet.恐怕您预订的餐位还没有准备好。迎接有预订的客人（5）Would you mind waiting until it is free or would you prefer another table?您介意等会儿吗？或者您去另外一桌好吗？请客人稍候请客人稍候（1）We can seat you very soon.我们很快就会安排您入座。请客人稍候（2）It may take about 15 minutes.可能需要 15 分钟才有空位。请客人稍候（3）Could you wait for another 5 minutes, please?您再等 5 分钟好吗？请客人稍候（4）I’m sorry to have kept you waiting.很抱歉让您久等了。餐厅安排餐厅安排（1）[sep?r?t] Would you mind sitting separately?您们是否介意分开坐？餐厅安排（2）Would you like a high chair for your child?要不要给您的孩子拿一张高椅呢？餐厅安排（3）I’m afraid that table is reserved, sir.恐怕那张桌子已经有人预订了，先生。餐厅安排（4）Would you mind sharing a table?您介意和别人同桌吗？餐厅安排（5）Excuse me, sir, but may I pass?抱歉，先生，我可以从这儿过去吗？Thank you!