职业综合英语1教师用书U7.docVIP

Customer Service Unit 7 Warming-up Task 1 Objective: Ss learn how to collect customer opinions through a survey. Steps: ? Explain brief ly what a survey is. E.g. “A survey is a method of gathering information from a sample of individuals. The goal is to find out people’s stand or opinion on certain matters.” ? Explain any difficult words in the survey form. ? Ask Ss to complete the survey individually. Task 2 Objective: Ss can analyze data, find problems and give solutions. Steps: ? Ss read Warming-up Task 2. ? Divide the class into groups of 4-6 students and ask each group