EMERGE Implies Trust Portland State University出现意味着信任波特兰州立大学.pptxVIP

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EMERGE Implies Trust Portland State University出现意味着信任波特兰州立大学.pptx

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4/16/2017 1 EMERGEing Trust Dyadic Trust Development within the EMERGE Leadership Framework David Gassaway June 9, 2012 EMERGE “Envisions leadership as a system comprised of leaders and followers in relation to each other and to a shared vision” - Magis Duc, 2011 Requires a lubricant and glue Neither addresses trust with a specific tool nor is trust specifically called out in the other tools 4/16/2017 2 David Gassaway - EMERGEing Trust Trust “A psychological state comprising the intention to accept vulnerability and based on positive expectations of the intentions or behavior of another” D.M. Rousseau et al (1988) Benefits: Lowers transaction costs Binds inter-organizational relationships Increases tempo and innovation Diminishes need for legal apparatus 4/16/2017 3 David Gassaway - EMERGEing Trust Research Question How does a Willamette Valley public service executive in a leader-follower relationship move the relationship’s state of trust from one of conditional to unconditional? How is the state of trust assessed? What actions can be taken to improve the state of trust? 4/16/2017 4 David Gassaway - EMERGEing Trust Methodology Literature Review Practitioner Interviews Willamette Valley Public Service Executives 2010 ExMPA Cohort Vietnam Learners 4/16/2017 5 David Gassaway - EMERGEing Trust Unconditional Trust Conditional Trust Stakeholder B Trustworthiness Stakeholder A Trustworthiness Emotions Values Emotions Values Prediction Calculative Capability Attitudes Stakeholder C Trustworthiness Contextual Processes Intentionality Distrust Relationship Starting Point Dimensions of Trust 6 4/16/2017 Pro-actively engage Be transparent Promote the shared purpose Instill trust in the process Seek to understand roles Leverage social capital Pursue the recursive process Actions Barriers Trust-Building Tool: Assessment Do the leader and the follower: Define their respective roles broadly? Want to and feel morally responsible for helping each other achieve the aims of the