SalesEnglishcomplete.docVIP

Lesson one 1．Vocabulary词汇 CorporateTraveler游客 Walk-in自来客 Average Room Rate平均房价 Long-staying Guest Discount长住客优惠价 Long-staying Guest长住客 Competitor竞争对手 2．Sentences句型Good morning /evening/ afternoon Sir / Madam, welcome to our hotel! 早上好/晚上好/下午好，先生/女士，欢迎光临！ Thank you for choosing our hotel! 感谢你选择我们酒店！ It is glade to see you again, Sir / Madam. 很高兴再次见到您，先生/女士。 What can I do for you Sir / Madam? 有什么可以帮您，先生/女士？ Please take a seat, Sir/Madam. 先生/, 请坐 Could you please come this way? 请这边走好吗？ Thank you for staying ! 感谢您在我们酒店! Lesson Two 1．Vocabulary词汇2．Sentences句型Sorry to have kept you waiting. 对不起，让您久等了 We hope to see you again in the near future! 希望能很快能再见到您! Have a nice/safe trip! 一路平安 Wish you a pleasant journey! Good luck! 祝您旅途愉快!祝好运! Have a nice day! 祝您一天都愉快 You are welcome! 不客气！ Thank you for your advice (information, help). 谢谢您的忠告（信息，帮助) Ill check it at once and call you back. 我立即查一下并给您回电I see, we will do our best to help you. 我明白了, 我们会尽力帮您Lesson Three 1．Vocabulary词汇2．Sentences句型We hope well have another chance of serving you. 我们希望还会有机会为您效劳It’s my pleasure. 非常高兴为您服务Just a moment, please. 请稍等一下 I’ll be with you in a moment, Sir/Madam. 我马上就来，先生/。 I’ll go and get it to you right away, Sir/Madam. 我马上去给您拿来，先生/ I’ll report this matter to our manager immediately, Sir/Madam. 我将向经理汇报此事 We can discuss any further details later. 我们可以进一步讨论细节 Would you mind waiting for a little moment, please? 您介不介意稍等一会儿? I’m so sorry to hear that.个消息我很难过 Lesson Four 1．Vocabulary词汇2．Sentences句型I’ll look into this matter right now. 我马上去查清情况 Dont worry, Sir/Madam, just leave it to me. 别担心,交给我来处理吧 Excuse me, could you please tell me what happened with you? 对不起,您可以告诉我出什么事了吗? I’m very sorry for the inconvenience caused by us. 很抱歉给您带来的诸多不便 Sorry, Sir/Madam, I am not sure about it, but Ill check it out for you immediately. 对不起我不敢肯定,但我很乐意为您弄清楚 Thank you for your understanding. I assure you it wont happen again. 感谢您的理解,我向您保证此事将不会再发生 I regret to say we can