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职场英语写作--Chapter 4 回复函 English Writing for a Business Career:Replies (回复函) Guidelines for Writing Replies: 1. Express thanks for receiving the inquiry. 2. Supply all the information concerning the matter, and refer both to enclosures and to samples, catalogues and other items being sent by separate post. 3. Provide additional information, such as market quotation and marketability of the goods concerned, in order to attract the prospects. 4. Finish the letter with hope by encouraging customers to place orders but not force them to. English Writing for a Business Career:Replies (回复函