饭店服务英语800句.docVIP

PART ONE 前厅部 Front office Department UNIT 1 客房预订 Room Reservation Ⅰ 欢迎问候 Welcome Good morning(afternoon, evening), sir(madam). 早上（下午、晚上）好，先生（夫人）。 How do you do? 您好！（初次见面时） Glad to meet you. 很高兴见到您。 How are you? 您好吗？ Fine, thanks. And you? 很好，谢谢。您也好吧？ Welcome to our hotel(restaurant, shop). 欢迎到我们饭店（餐厅、商店）来。 Wish you a most pleasant stay in our hotel. 愿您在我们饭店住得愉快。 I hope you will enjoy your stay with us. 希望您在我们饭店住得愉快。（客人刚入店时） I hope you are enjoying your stay with us. 希望您在我们饭店住得愉快。（客人在饭店逗留期间） I hope you have enjoyed your stay with us. 希望您在我们宾馆住得愉快。（客人离店时） Have a good time! 祝您过得愉快！ Ⅱ关于日期 About Date When for? 您哪天要这个房间？ For what dates? 您要订哪天的房？ Which date would that be? 那是哪一天？ Is it just for tonight? 只订今天一个晚上吗？ When do you need the room? 您什么时候需要房间？ What time will you be here? 您什么时间入住？ For how long? 您要住多久？ For how many nights? 您要住几个晚上？ How long do you plan to stay? 您打算住多久？ How long will you be staying? 您要住多久？ Ⅲ 接电话 Receiving a Telephone Call Hold on, please. I’ll check it up for you. 请稍等，我给您查一下。 Hold the line, please. I’ll check the room availabilities for those dates. 请别挂电话，我查一下那几天的预订情况。 Thank you for waiting. 谢谢您耐心等待。 Sorry to have kept you wating. 对不起，让您久等了。 Ⅳ 关于房间 About Room What kind of room would you like? 您想要什么样的房间？ Would you like a single or a double room? 您想要单人间还是双人间？ We have deluxe suites, deluxe double rooms, twin-bed rooms with bath and single room. Which do you prefer? 我们这儿的房型有豪华套间、豪华双人间、带浴室标准双人间和单人间，您要哪一种？ Which do you prefer, a double room with bath or a twin-bed room with bath? 您是要带浴室的双人间还是要带浴室的标准间？ Would you like a room with a front view or a near view? 您是要临街的还是背街的房间？ How many people will there be in your party? 请问您有几位？ How many rooms would you like? 您想要几个房间？ Ⅴ 关于付款方式 About Payment How will you be paying? 您将如何付款？ How would you like to make payment? 您打算以何种方式付款？ Who will be paying the bill? 谁将支付费用？ Is the company willing to cover all the expenses? 公司是否愿意支付所有费用？ Which company do you work for? 您为哪个公司工作？ You’ll have to send us a deposit of 1000 RMB