新职业英语1-基础篇-Unit 7.ppt

To better communicate with a complaining customer, use the following steps to help you handle and solve the problem. Firstly, __________________. Write down any names, dates, and major points of the complaint. Secondly, think twice before ______________. Express your regret for his or her dissatisfaction and any inconvenience he or she may have experienced, but think before you give any promise—because nothing annoys customers more than a broken promise. L-Task 5-1 Listening Speaking Task 5 Listen to the passage twice and fill in the blanks with what you hear. listen and