吉林地区医患关系的调查与分析研究.docVIP

吉林地区医患关系的调查与分析研究 　　doi：10.3969/j.issn.1007-614x.2014.15.101 　　摘 要 目的：通过对吉林地区患者、医务人员、社会人员提供“医患关系问卷调查表”并对调查结果进行分析，了解吉林地区医患关系情况。方法：在吉林地区针对不同人群，设计患者、医务人员、社会人员3种“医患关系问卷调查表”各600份，总计1 800份，收回有效问卷不少于1 500份。同时对近几年的典型案例进行归类、汇总、分析。结果：对医生的问卷调查结果显示，患者对医生的信任最为重要。对患者的问卷调查结果显示，患者满意度评价中医疗质量占首位。对社会人员的问卷调查结果显示，社会人员认为医患关系紧张的主要原因在于医疗资源的分配不均、医疗费用高，以及医患之间的沟通。结论：医患关系的紧张牵涉方方面面；医患纠纷是令人揪心的一个极不和谐的社会问题。医调委的第三方和解是一条人性化的解决途径。但是只有从根本上改善医患关系，才能减少医疗纠纷。 　　关键词 吉林地区 医患关系 调查与分析 　　Investigation and analysis of the relationship between doctors and patients in Jilin area 　　Zhao Zhongmin，Tao Liang 　　The Central Hospital of Jilin City，Jilin 132011 　　Abstract Objective：Through providing doctor-patient relationship questionnaire for patients，medical personnel，social workers in our area and analyzing the survey results，to understand the situation of the doctor-patient relationship in our area. Methods：In our area，according to the different groups，we designed three doctor-patient relationship questionnaire for the patients，medical personnel and social workers with 600 copies in each.The total was 1800 copies.Effective questionnaires were not less than 1500 copies.At the same time，we classified，summarized and analyzed the typical cases in recent years.Results： According to the results of the questionnaire survey，for doctors， patients to the doctors trust is the most important.For patients， evaluation of medical quality of patient satisfaction is in the first place.For social workers，the main causes of social workers for the doctor-patient relationship nervous are uneven distribution of medical resources， the high cost of medical treatment， and the communication between doctor and patient.Conclusion：The tension between doctor and patient is related to many aspects.The medical disputes is a disturbing inharmonious social problem.The third party mediation of medical adjustable committee is a humanized way to resolve the problem.However，the analysis and exploration to improve the doctor-patient relationshi