酒店专业词汇表.docVIP

Glossary –Hotel Language专业词汇表-酒店语言Hotel Department 酒店部门:FO-Front Office-前厅部Concierge- 礼宾部FD-Front Desk-前台Service Center-服务中心Executive Floor- 行政楼层Health Club-健身中心PA-Public Area-公共区域Floor-楼层HSKP-Housekeeping-客房部Laundry-洗衣房Linen Room-布草房Locker Room 更衣室FB-FoodBeverage-餐饮部Chinese Restaurant-中餐厅Western Restaurant-西餐厅Room Service-送餐部Beverage-酒水部Banquet 宴会Kitchen-厨房Stewarding-管事部SM-Sales Marketing市场销售部PR-Public Relations公关部HR-Human Resources人力资源部Training-培训部Clinic-医务室Finance-财务部IT / EDP Office-电脑房Cost Control-成本控制Receiving 收货部Store Room-仓库Cashier 收银Purchasing-采购部Engineering-工程维修Security-保安部Executive Office行政办公室Hotel Positions 酒店职位：GM-General Manager-总经理RM-Resident Manager-驻店经理DGM-Deputy General Manager-副总经理DH-Division Heads / Department Head- 部门总监 / 部门经理Assistant Manager- 副经理Supervisor-主管Captain-领班Attendant-服务员Hostess-迎宾员Bartender-吧员Waiter/Waitress-男女服务员Order taker-接单员Secretary - 秘书A/C： Air Conditioning 空调Account 客户A company or individual which often consume in the hotel and is recorded in the database.经常在酒店消费并已经记录在酒店客户档案中的公司或个人。Allocation 房间分配 Room blocked / held for specific customer 房间预留给特定的客户AmenityAn item or gift for the guest with compliments from the Hotel. Liquor, fruit basket, etc. 免费提供给客人的用品或礼物，如饮料或水果篮等。ASAP： As soon as possible尽快Average Rate / Check:平均房价/人均消费Ratio between the accommodation / restaurant turnover and the number of rooms / covers. The amount of the average rate /check depends on guest segmentation.( e.g. the corporate guest pays a higher price than the group guests)住房或用餐收入与可用房间数或餐厅总座位数的比率。平均房价/ 人均消费的高低取决于顾客类别（比如商务客人支付的价格就比团队客人要高）Back of the house = Supporting Department 酒店后台支持部门（后线部门）Parts of the hotel with which the guest does not normally come into contact with i.e. Personnel, Housekeeping, Engineering, Finance, etc.客人通常不直接接触的部门，如人事部，客房部，工程部和财务部等。B B: Bed and Breakfast 住房与早餐Block 保留（房间）Room or rooms that are being hold for the guest on a certain date. 在固定日期为客人保留房间Brunch 早午餐A meal served after breakfast but before lunch and taking the place of