投诉处理英文材料.docVIP

Complaint 处理投诉 Conversation I: Guest: Look, I’ve just spent over 45 minutes waiting for somebody to take my order in your restaurant. That’s dreadful service! Assistant manager: I’m very sorry, sir. I will contact the Food and Beverage manager right away. He will deal with this for you. May I have your name and room number, please? Guest: McPherson, room 707. Assistant manager: I’ve made a note of that, sir. Please accept my apologies on behalf of the hotel. It won’t happen again. Mr Chan, the FB manager will be in touch with you. May I be of further assistance to you? Guest: I have no more