如何写专业的email.pptVIP

Business E-mail Master in English Prepare by: Tracy Chang Agenda Characteristics and Format of E-mail Rules Etiquettes of E-mail Writing Skills of E-mail Business E-mail Analysis Evaluation E-mail Abbreviation in Common Use Position Organization Structure of an Enterprise Characteristics Format of E-mail 速度快 成本低 人性化 良好的保存性及记录性 一次可寄给许多人 资料可再利用 Characteristics Format of E-mail The Header From: To: Cc: Blind Cc: Subject: The Text Area The Salutation 当知道对方的姓名时: Dear+Mr.(Ms.)+Last name 对年龄相当的好友、兄弟姐妹或熟人: Dear+First name 对近亲长辈: 用亲情称呼 Dear Grandfather 写给一对夫妇: Dear Mr. Mrs. 写给两个男性或两个女性: Dear Mr … Mr …; Dear Ms … Ms … 当不知道对方姓名的情况下： Characteristics Format of E-mail 沿用对方电子邮件地址的写法，私人邮件中经常使用, 如Dear rose@21 若知道其职务时，可以以其职务作为称谓, 如Dear Vice President 寄给组织或团体的邮件,可沿袭传统商业信笺中的写法, Dear Sir or Madam The Body The Complimentary Close 写给长辈、地位比自己高或值得尊敬的人的社交书信, Respectfully (yours), Very respectfully yours 写给市长、州长等官员的社交书信: Truly (yours), Respectfully (yours) 写给一般关系人的书信: Sincerely (yours) Characteristics Format of E-mail 写给亲友的社交书信: Cordially (yours); Affectionately; Kindest regards 写给值得感谢的人的社交书信: Gratefully; Devotedly; Affectionately; Sincerely 用于一般商务活动或公司内部通讯的Mail: With best regards, Best wishes 商业书信的标准结尾敬辞: Sincerely (Yours) The Signature: 姓名, 职务, 公司名称, 地址,联络方式, 电子邮件地址 Rules Etiquettes of E-mail 简洁明了，有条有理 谦恭有礼，热情亲切 删繁就简，避免冗辞 选词要确切， 语言要规范 内容准确，不要含糊 Rules Etiquettes of E-mail We express out regret at being unable to fulfill your order on this occasion with our customary promptness. Owing to the fact that We beg to acknowledge your esteemed favor on September. As per your letter… We are sorry we can’t meet your present order immediately. Because We have received your letter of September. According to your letter … Rules Etiquettes of E-mail 不要完全以大写书写 引用来函应力求精简 勿忘Greetings和Thank you 注意文化、习惯的差异 不用性别歧视用语 对文字进行润色 遵守48小时原则 Wring Skills of E-mail 使文章易读的方法 将每行字数控制在60~70字以内 长信应分段 运用条列式写法 长篇文档要加上纲要或目录 如何才容易收到回信 注明需要回信 采用使对方易于回答的询问方式 Wring Skills of E-mai