LeadershipandProgrammingSkillsinCustomerServiceDS.pptVIP

Yipsir .hk Leadership and Programming Skills in Customer Service DSS20328 Tutor: IP Kam Hee 葉錦熙 Tel. 6199 3347 Email: toyipsir@ Website: .hk Tutor IP Kam Hee 葉錦熙 (BSW, MA, RSW) Former Social Worker PT Lecturer of CityU since 1996 Baptist U since 2001and HKCT since 2004 Freelance Trainer, Tour Escort, Local Guide Schedule of Session one Introduction of Tutor Course Introduction Warm up games Crow and Tortoise Quick memory of 20 random items and 17 points of attraction What is good customer service? Teaching schedule: 13 lessons Teaching Method Laboratory learning Interactive for