豪生酒店管家部标准运作程序手册.doc

STANDARD OPERATING PROCEDURES POLICY NO. SUBJECT 项目 HSKP – 001 Standard Of Cleanliness 清洁标准 HSKP –002 Lost and Found 失物招领 HSKP –003 Entering Guest Rooms 进入客房 HSKP – 004 Floor Attendant Services 客房服务 HSKP – 005 Shoe Shine Service 擦鞋服务 HSKP – 006 Guest Request Items 客人需求项目 HSKP – 007 Babysitting 托婴服务 HSKP – 008 Guest Belongings 客人财产 HSKP – 009 Room Wait Requests 等候要求 HSKP – 010 Shift Briefing 班会 HSKP – 011 Work Orders 客房维护 HSKP – 012 Allowing Access To Guest Rooms 允许进入客人房间 HSKP – 013 Gratuities / Tips 赠物、小费 HSKP – 014 Attending To Guests In Public Restrooms 做好客用休息区卫生 HS