全面质量管理2.docVIP

Total? Quality? Management 全面质量管理 Introduction Right from the dawn of history,? people? in? all? walks? of? life? around? the? globe? have? been? striving? to? survive? in? a? highly? competitive? word.? The industrial scenario is no different.? Corporate executives have been working overtime to achieve? business? excellence? by? striving? to? find? solutions? to? those? problems? which? have? defeated? their? counterparts? in? other? parts? of? the? globe.? The message is amply clear:? the gospel? of? globalization? has? come? to? occupy? center? stage.? The focus on price,? which? hitherto? ruled? the? competition,? has? shifted? to? both? price? and? quality.? Today, customers are demanding quality in products,? services? and? in? life.? They have become increasingly discerning and have started looking for? options? more? in? tune? with? their? basic? needs,? requirements? and? self-esteem.? In fact,? they? are? prepared? to? pay? a?? premium? for? a? quality? product? or? service.? One of the? approaches ?that? seems? to? provide? the? solution? to? the? aforesaid? challenges? is? the? management? philosophy? of? total? quality? management? (TQM). ? 介绍 有史以来，全世界所有的人就在这个高度竞争的世界中奋斗。工业界也是如此。公司的主管一直加班加点的努力工作，为获得商业成就奋力寻求击败竞争对手的方法。信息充足而明显:? 全球化的福音已经登上中央舞台。竞争的的焦点已经从价格转变到价格和质量上。今天，顾客正在要求产品，服务和质量。他们已经变得逐渐有洞察力而且已经开始以他们的基本需要，需求和自尊为基准在调整中找寻更多选择项。事实上，他们准备为产品或服务的质量支付额外费用。似乎提供对上述的挑战解决办法的之一是全面质量管理 (TQM) 的管理哲学。 ? TQM ?is? an? approach? for? continuously? improving? the? quality? of? every? aspect? of? business? life,? i.e.? it? is a? never-ending? process? of? improving? for? individuals,? groups? of? people? and? the? whole? organization.? It is an integrated? approach? and? set? of? practices? that? emphasizes,? inter? alia,? management? commitment, continuous improvement,? customer? focus,? long-range? thinking,? increased? employee? involvement and teamwork,? employee empowerment, process? management, competitive benchmarking, etc. ? TQM是一种持续改进商业活动中各个方面质量的一种方法, 也就是个体、群体和整个的组织