bec vantage12ec vantage12bec vantage12bec vantage12.ppt

Business law MODULE 12 A colour problem In this case, both operators are using logos which use the same color. One operator could argue that customers will therefore confuse the brand and that their competitor is making use of their brand image. 2 TV commercials T-shirts Orange Petrol company Green Shape Business colours Indirect questions and tags don’t they You can use the same color There’s anything else You think the outcome will be Indirect questions and tags 3 Business will become… Was wondering what you think… …a good product, isn’t it? …by plane, won’t they? Employees can work… Future career are?/what your plans are for… Experience do you think… …for three years, havent you? Handing questions A can I have a refund? can I exchange this for something else? when did you buy it? do you have receipt? did you pay by credit card or cash? B why wasn’t I paid for the overtime I did? why is the tax higher this month? C what did I get wrong? why was my mark so low? what went wrong? Did you revise? Handing questions D have you read our policy on sending emails? why did you send so many? E what is the company doing to solve the problem? will you be giving customers a refund? Handing questions 2+3+4 CEBAD EFCBAD ACE F BD Responding to questions 5 sorry, I didn’t understand the question. I’m afraid I’m unable to answer that at the moment. That’s a very good question. I just need to check with someone first. I’d like to come back to that point later on if that’s ok. I’m afraid I’m unable to answer that at the moment. Speaking Test: part three 1 Express an opinion: I think… In my opinion… I fee that… It’s important that… Compare and contrast information: On the one hand…on the other hand…. Ask the other person for their opinion: What do you think? How do you feel about… Do you agree Speaking Test: part three 1 Ask for clarification or repetition: Do you mean… Sorry, I don’t quite follow you. Can your repeat that? Agree: T