business englsh 2business english 2business english 2business english 2.ppt

lets think about these questions. How to make a professional business phone call? 怎么样进行一次专业的商业电话交流？ How to make your phone call more polite? 怎样使你的电话交谈显得更加礼貌？ What are the things that you should say on the phone, and what are not? 当你在打电话的时候，什么是应该说的， 什么是不该说的？ Business English for the CRI Making Business Telephone Calls li.jialiang1@ * Etiquette on a phone 通话礼仪 Dialogues 对话 Keys in Making Calls 通话秘笈 Warming Up 热身 VOA 美国之声 Study Plan * Etiquette on a phone 通话礼仪 Dialogues 对话 Keys in Making Calls 通话秘笈 Warming Up 热身 VOA 美国之声 Study Plan 学习计划 warm up * Etiquette On the Phone 电话礼仪 Dialogues 对话 Warming Up 热身 Keys in Making Calls 通话秘笈 VOA 美国之声 Study Plan 学习计划 * KEY 1 How to start a phone call 通话开场白 KEY 2 How to respond when the person wanted is out 当被呼叫者不在场时，如何回应 KEY 3 How to respond when there are problems 当有问题时，如何回应 KEY 4 How to conclude a phone call 通话结束语 Keys in Making Phone Calls 通话秘笈 * KEY 1 How to start a phone call 通话开场白 KEY 2 How to respond when the person wanted is out 当被呼叫者不在场时，如何回应 KEY 3 How to respond when there are problems 当有问题时，如何回应 KEY 4 How to conclude a phone call 通话结束语 Keys in Making Phone Calls 通话秘笈 * a. Good morning/ afternoon/ evening, Central Research Institute. Whos speaking, please? (早上/下午/晚上好, 这里是中研院，请问您是谁？) b. Hello. Gary Black speaking. How may I help you? (你好，我是盖瑞布莱克, 我能帮你忙吗?) c. This is CRI, what can I do for you? (这里是中央研究院，我能为您做点什么？) Receiver: Introducing your company’s name and Asking who is calling and whom be called（自报家门和询问来电者和被呼叫人 ） * a. This is Damon from Media Company. May I have a word with Ava? (我是美的公司的Damon,请找Ava听电话). b. This is Wu from Israel. Could I speak to Mr. Chow,