central queensland university mgmt11109 introduction to management lecture note.pptVIP

* * * * * * * * Managerial performance Accountability The requirement to show performance results to a supervisor. Quality of work life (QWL) The overall quality of human experiences in the workplace. The organisation as an ‘upside-down pyramid’ The management process Management The process of planning, organising, leading and controlling the use of resources to accomplish performance goals. The management process Planning: The process of setting objectives and determining how to accomplish them. Controlling: The process of measuring performance and taking action to ensure desired result